Actual Transcript of Today's Chat Session with Optimum Cable

Rabindra R.: Hi, my name is Rabindra R.. How may I help you?

Me: I have been contacted via text from an Optimum customer without phone or internet connection. They can't report the outage
Me: Account # is #####-######-##-#. The address is ##### #####. The account is in the name of #######.
Rabindra R.: I sincerely apologize for any inconvenience, Margaret.
Rabindra R.: I am sorry to hear the customer contact you.
Me: Is this a known outage?
Rabindra R.: They should be call us.
Me: ?
Rabindra R.: I do not see an outage in the area.
Me: They cannot call. Phones down, also internet. They need a service call.
Rabindra R.: The modem is online I am getting a connection to the modem.
Rabindra R.: They need to call us from the residence where the services is.
Rabindra R.: It could be something minor.
Me: THE PHONE DOES NOT WORK AT THE HOUSE
Rabindra R.: I am not seeing an issue on our end. If they can get a cell phone and call us.
Rabindra R.: If I send a tech and there is no issue due to Optimum they will be charge a fee of $39.95.
Me: No Cell phone coverage in the area. Remote rural area.
Rabindra R.: I have the to get permission from the account holder to set up this services call.
Rabindra R.: It seems as if the phone wire is unplug or something really minor.
Me: There is a business at this address as well. Their phones are down, too. They have no internet either. No one can call you from there.
Rabindra R.: I can set up a service call but they will be charge because there is not issue on our end.
Me: They have no service at either building at the address.
Rabindra R.: I am sorry the business needs to call in.
Me: I assume they can send a carrier pigeon or smoke signals
Rabindra R.: Would you like me to set the service call?
Me: You need to get someone over there.
Rabindra R.: Okay let me see what time and day we have open.
Rabindra R.: I can get a tech there today from now until 8pm and it will be a $39.99 charged.

Me: OK
Rabindra R.: What is the best number that I can have the technician call you ahead on before they come, such as a cell phone for example?
Me: ###-###-####
Rabindra R.: Thank you.
Rabindra R.: When the technician is there, they will check to see what is causing the issue. Also, someone 18 or older must be available for the service call.
Rabindra R.: You are all set for today between now and 8PM. I have made all the notes necessary and I am confident we will be able to resolve this issue for you, Margaret.
Rabindra R.: Is there anything else that I can assist you with today, Margaret?
Me: no thank you
Rabindra R.: Thank you for choosingOptimum. Have a great afternoon, Margaret.

Rabindra R. has disconnected.

Lost Keys

I found my keys.

I stared at the carpet under the dining room table

The bastards went missing on Saturday. I had them on Friday. I walked the damned dogs on Friday. I wouldn’t have made it back into the apartment without them. Then on Saturday I didn’t see them as we were rushing out the door and I shrugged it off.

Saturday night we were out of the city, and I was driving, so I had those keys, but not the house keys. When Sunday rolled around and I began to wonder.

As soon as I began to wonder, the panic set in.

I checked all the jacket pockets. I went through the tangle of scarves in the coat closet and folded them and put them away for summer. I checked all my purses, even the ones I haven’t carried in months. I crawled around the apartment on my belly, looking under furniture. I stared at the carpet under the dining room table. I took the cushions off the couch and checked there. Twice.

I complained to Twitter. Repeatedly, and often.

I got sympathy from friends and the sort-of-strangers who respond to my random-ass tweets.

I accused people I live with.

I ran through the sequence of the weekend over and over.

I remembered that I had eaten at City Hall (a TriBeCa restaurant, not Mike Bloomberg’s office). We sat in a booth. I am a clutz: maybe I left my keys in the booth. I called. They are closed on Sundays.

I stewed and fretted some more. I tweeted about it. I blamed my children, my husband, and the cat.

Monday rolled around. Oh, no! I thought. No keys! I did Monday things, like going to PT, remembering a lunch date, returning the birthday camera that arrived broken. I used that last set of spares I could find. (Understand: I have three children, so I keep plenty of spare keys normally.) I crafted a note for the letter carrier, in the hopes of enticing her to ring the bell and let me fetch my mail from the locked mailbox. 

But where were the keys?

I called City Hall. The woman who answered hadn’t had any keys turned in, but you never knew. She thought I should check back when the night manager arrived, around 3 pm.

I went to PT, ate Japanese with my friend (she’s set a date!), stood in line at B&H. On my way home I stopped by City Hall and asked if perhaps they’d found my keys. The night manager had a set of keys in the drawer, but alas they were someone else’s.  He was so disappointed for me that he offered me a glass of wine at the bar. This is a restaurant that fired up generators and fed the neighborhood before the power was back for everyone else after Hurricane Sandy (or Superstorm Sandy, or Huge-Pain-In-The-Sandy-Ass or Frankenstorm Sandypants or whatever you want to call it). I like City Hall.

I did not have a glass of wine.

I did walk the dogs. Tweeted some more about my lost keys, soliciting the sympathy of strangers.

On Twitter they told me to check the fridge, the couch cushions, and the fish tank. My children suggested I check the pockets of my jackets.

I searched some more.

Tuesday I had Pilates. I made some jokes about lost keys and about trying to use my shoulders to straighten my knees. After Pilates, I made the long and lovely drive to the barn to ride. But first, I checked my car. Maybe I had dropped them there. 

I hadn’t.

At the barn I half-heartedly checked my tack trunk (I had been there on Saturday, but I didn’t recall having those keys in the barn on Saturday). 

I had a fun ride, and a surprisingly easy drive home. We had a nice dinner at Sarabeth’s, and I started to accept that I was not going to find my keys.

Today I woke up before I had to, and had a full 45 minutes to have snugs with the cat. This is a very important part of his day, probably second most important to him, right behind that bowl of breakfast kibble he demands from the Bacon Provider.  After that, I had too much green tea, which is how I like to start my day now that I’ve given up coffee. I checked my email, did a little laundry.

Something in the laundry made me think again about Saturday, when we went riding and then had dinner in Rhinebeck and then went and saw Mahler’s 2^nd at the Fisher Center at Bard. I looked at the bag I carried that day, with last weekend’s riding clothes still inside it (Yes, dirty. Don’t judge. You’re the one reading an essay about lost keys, after all.). There was a vest I had briefly worn, but took off because it was too warm.

I knew as soon as I lifted it, but the uneven heft of the garment: I had found my keys.

A Letter to the Pedestrians of New York City

The umbrella you will lose anyway

Dear Citizens,

We can all agree that it was raining this evening, and lightning was seen from some parts of the city. At times the downpour was strong. Those of us who paid careful attention to the forecast may have been more prepared for the rain than those of us who did not.

Nevertheless, I would like you to consider giving up your umbrellas.

First, in the interest of public safety, consider the eyes that will go un-poked-out when you no longer stab passersby in the face. Give a thought to the unsprained ankles dangling there on the legs of the people who will no more need to dive out of your, unseeing way. Think on the empty lost-and-found shelf of your favorite restaurant, the library, and the subway, no longer required to store your forgotten umbrellas.

Next, know that your second hand is henceforward free! Now you can carry your lunch, your handbag, your gym bag, your groceries, your WNYC bag full of library books, your briefcase, your tool box, and your huge and heavy shopping bag full of new sheets from Bed, Bath & Beyond.

You will not dissolve in the rain, New York. Lift your eyes from the pavement and let the raindrops land on your eyelashes. Allow the rain to run down your cheeks. Feel the mile traveled by earth’s evaporated water from the surface of the earth up into our atmosphere and back. Welcome those raindrops back to earth.

You will not dissolve.

Yours truly,

New New Yorker

(Recent Transplant from Seattle)

Still Yet Another Absolutely True and Completely Unexpected Message

Oh, Hotmail. 

I AM MRS. SONIA WILSON, A DEAF WIDOW TO LATE ROBERT WILSON FROM SEATTLE
WASHINGTON,USA. PRESENTLY IN ISRAEL RECEIVING TREATMENTS, I AM 61 YEARS
OLD, I AM NOW A NEW CHRISTIAN CONVERT, SUFFERING FROM LONG TIME CANCER OF
THE BREAST,FROM ALL INDICATION MY CONDITIONS IS REALLY DETERIORATING AND IT
IS QUITE OBVIOUS THAT I WON'T LIVE MORE THAN SIX MONTHS, ACCORDING TO MY
DOCTORS,THIS IS BECAUSE THE CANCER STAGE HAS GOTTEN TO A VERY BAD STAGE. MY
LATE HUSBAND WAS KILLED DURING THE U.S. RAID AGAINST TERRORISM IN
AFGHANISTAN, AND DURING THE PERIOD OF OUR MARRIAGE WE WERE UNABLE TO
PRODUCE A CHILD.

AFTER HIS DEATH, I INHERITED ALL HIS BUSINESS AND WEALTH. THE DOCTORS HAS
ADVISED ME THAT I MAY NOT LIVE FOR MORE THAN SIX MONTHS, SO I NOW DECIDED TO
DIVIDE THE PART OF THIS WEALTH, TO DONATE TO THE DEVELOPMENT OF THE CHURCH
IN AFRICA, AMERICA ASIA, AND EUROPE. I PRAYED OVER IT, I AM WILLING TO GIVE
THE $8.6MILLION DOLLARS, TO THE LESS PRIVILEGED. RIGHT THE THE FUND IS
DEPOSITED WITH A SECURITY COMPANY IN USA. I AM OF AWARE THAT THERE ARE LOTS
OF SCAM IN INTERNET, I SWEAR TO YOU WITH THE NAME OF OUR LORD THAT THIS IS
NEVER A SCAM.YOUR HELP WILL SAFE MANY LIFE IN THE WORLD, LET GOD TOUCH YOUR
HEART TO HEAR MY CRY.

LASTLY, I ALSO WANT YOU TO ASSURE ME THAT WHEN YOU RECEIVE THE FUND IT WILL
BE USED FOR THE SAID PURPOSE. MAY THE GRACE OF OUR LORD JESUS THE LOVE OF
GOD AND THE FELLOWSHIP OF GOD BE WITH YOU AND YOUR FAMILY I AWAIT URGENT
REPLY.

YOUR'S IN CHRIST.
MRS. SONIA WILSON

A Letter to the Governor of New York

On a recent Saturday night, I wrote a bunch of letters to politicians in New York, starting with this one to New York Governor Andrew Cuomo.  I received a form letter reply from the governor's office about two weeks later.

16 March 2013

The Honorable Andrew M. Cuomo

Governor of New York State

NYS State Capitol Building

Albany, NY 12224

Dear Governor Cuomo:

Though we moved to New York in July of 2011, I still consider myself to be a brand new New Yorker. I am proud of the leadership you showed getting marriage equality for New Yorkers, and admire your ability to get the budget passed with bi-partisan cooperation.  

I recently read the story of William Blake, a prisoner in administrative segregation at Elmira Correctional Facility who has been in solitary confinement for nearly 26 years.

I am terribly sad to learn that William Blake is but one of many prisoners in extreme isolation in New York State; a cruel and de-humanizing practice, extended periods of solitary confinement exacts physical and psychological harm on prisoners, prison staff and their families (according to investigations by the New York Civil Liberties Union).  I have also learned that prisoners are locked up for 23 hours a day and separated from meaningful human contact or mental stimulation for breaking minor prison rules.

I sincerely hope you join me in supporting reforms to end the common use of this inhumane practice. New York needs to establish strict criteria to ensure that inmates are separate only in limited and legitimate circumstances for the briefest period and under humane conditions and perform an audit of the current population in isolation.

Effective and fair criminal justice maintains public safety and honors our state’s commitment to basic human dignity. Please, help restore New York’s reputation as a progressive leader for the nation. Please, make me proud to be the brand new New Yorker. 

Form letter from Gov. Cuomo

The good, the bad, and the ugly of Fresh Direct

People like to say that you can get anything delivered in Manhattan. I think they say this to avoid saying something more important: getting stuff into your apartment is a huge pan in the ass.

My car (beloved replacement of a previous car) lives in a near-ish garage, rides up an elevator to a grubby and cramped parking spot, and costs as much to keep in the city as anyone might pay for an apartment in someplace less ridiculous. Driving anywhere around here is almost always unnecessary, and almost always fraught with peril, so I see my car once a week or less, when I go to the country to ride horses. For the purposes of running errands, I schlepp like other New Yorkers and I buy things and have them delivered.

I can carry four very full bags of groceries if I can pack them myself in canvas bags and use my folding luggage cart. Grocery checkers in New York City realize that those of us who come with bags and carts of our own expect to pack ourselves, so the smart ones stand back and let us do it. The walk home is tricky, though, since there are so many kinds of pavement in my neighborhood (cracked, smooth, asphalt, granite, old granite, cobblestones) and then there are all the manholes. Finally there is a high curb on my block that must be navigated. Usually, I have the whole thing tip over at some point.

One expensive grocery store will deliver everything except the frozen food for a minor fee, though they often have a five hour backlog, which requires planning ahead by half a day. If I can plan ahead by a bit more, I can order my groceries from FreshDirect.com, and they will be delivered to the counter of my kitchen for the same fee and will arrive within a pre-arranged window of my choosing, about 1 ½ hours long.

The good things about Fresh Direct are centered on the convenience of it.  You can work from a list; you can search on an item by name from the comfort of your chair.  They remember that you like Newman’s Own Pink Lemonade and show it to you whenever you ask for lemonade. When eggs arrive broken, you send an email and they give you credit immediately. They have most of the staples you might need, and many of the cleaning supplies.

The bad things about Fresh Direct are many little things.  Because you do not choose your produce, your eight yams may range in size and shape making them hard to peel and handle.  A couple of your pears will be misshapen and unappealing. They choose huge bananas, and you can’t ask for smaller ones.  Since you do not actually see the items you are buying, the packages of bacon may be just the sort of all-white, fatty, broken slices that you would set aside while you looked for pink ones.  Quantities are sometimes not apparent, so when you casually click on four non-fat vanilla yogurts, they might be 32 ounce containers instead of the expected 8 ounce containers.  How many jalapenos is ¼ pound? Fragile things like bananas come carefully wrapped in a layer of plastic foam packing material which was probably never intended for use on food and certainly doesn’t protect from bruising. Once you’ve bought something a couple of times, the site calls it your “fave” and highlights it with a star, even if it really isn’t your “fave.” Eggs are more expensive and often arrive broken.  FreshDirect doesn’t have everything I want (rooibos tea, Shout Color-Catching sheets, organic buttermilk), and while I can request as many items as I want with their handy form, I feel like I’m shouting into a well. Everything comes in cardboard boxes that must be broken down and recycled. 

Things get downright ugly when items are suddenly not available and so are not delivered, leaving you without any Italian sausage when you are making marinara. You do get an email telling you that you will receive credit for the missing items, but at that point you might be so peeved that you have to go out and buy a replacement that you come close to sending an all-caps reply. One night I got an email saying that “due to a power outage your order was cancelled,” and went on to describe the simple steps for placing the same order. As it was, I was leaving town the next day and could not get a new delivery window, so I did fire off an angry email. For my trouble I got a hefty discount.

My biggest problem with shopping for groceries online is that there is no store to walk through, so I consistently forget things I would ordinarily not miss. I want a 3D store, with a tiny 3D shopping-me who can walk the aisles, see the cauliflower and the Rice Chex, and hold the orange juice carton in her hand.