Sunday, November 6, 2011

Actual transcript of chat help session with Comcast

Margaret > I need my phone number NON-PUBLISHED NOW
Edson > Hello Margaret, Thank you for contacting Comcast Live Chat Support. My name is Edson. Please give me one moment to review your information.
Edson > Thank you so much for this great opportunity for me to extend the many wonderful things from Comcast, Margaret. I hope you haven't waited so long to be assisted. How are you doing today?
Margaret > fine. new account. Need my number to be non-published immediately
Edson > That's good. Margaret, I see here that you want your phone number to be non-published. Are you referring to not having your phone number show up when you call out on the other ends caller ID?
Margaret > No. Non-published. Not available or listed, as it was with Qwest.
Edson > Thank you for clarifying. Margaret, I understand that you have a concern in having your phone number unpublished immediately. We appreciate your interest about it. I know that it is important to have our phone number not listed in any directories for privacy purposes.
Edson > Do not worry; as your service representative today, your satisfaction is my top priority. I will do my best so that your phone number will be unpublished right away, Margaret.
Edson > So we can ensure protection to your account, I will need you to provide me with the last 4 of your Account holder's SSN.
Margaret > ####
Edson > Thank you. I have pulled your account, please let me share with you one of features from Comcast, do you want to watch full TV shows and movies online? You can actually go to click . It's fun, entertaining, easy to access, and above all, it's free and is available to everyone 24 hours a day 7 days a week.
Edson > First of, please be aware that there is a monthly charge for having your phone number unpublished.
Edson > Please give me 2 minutes to check the rate.
Margaret > ok
Edson > Margaret, there will be a monthly charge that will be added to your bill of $2 for having your phone number unpublished. Would you like to proceed?
Margaret > yes yes yes please
Edson > Thank you. Please allow the system to process the order within the next hour to have your phone number totally unpublished.
Edson > Please give me 2-3 minutes to process the order.
Margaret > thank you
Edson > You're most welcome.
Edson > Thank you for waiting, Margaret. I'm glad to inform you that I have successfully added non-published on your account. Your number now will not be listed in any directories. Here is your the confirmation number for your reference: ###############
Margaret > thank you edson
Edson > You're most welcome.
Edson > Margaret, it has been my pleasure adding the non-published feature on your account as you have requested.
Edson > By the way, can I ask a little favor from you to answer the 4 question survey(YES/NO answer)? I promise that it would be really quick.
Margaret > Excellent. Stay dry. Be well.
Edson > Thank you. You can view the survey by clicking on END SESSION button.
Margaret > right on bro
Edson > Do you have any other concerns aside from your non-publish issue, Margaret? If there is, I would be glad to assist you further.
Margaret > nope Im outta here
Edson > Analyst has closed chat and left the room

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